Delivery and Return Policy

LuminoRead Pro Shipping Policy:

At BookieLamp, we strive to deliver your products as quickly and efficiently as possible. Below, you’ll find all the details about our shipping process, delivery timelines, and what to expect after placing your order.

Shipping Timeframes

  • Standard Shipping: Orders typically take 7–14 business days to arrive after they are processed.
  • Delivery times may vary depending on your location and any unforeseen delays (e.g., customs processing, weather, or carrier delays).

Order Processing

  • Orders are processed within 1–2 business days after payment is confirmed.
  • Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.

Shipping Destinations

We currently ship to the following regions:

  • United States
  • United Kingdom of Great Britain
  • European Union
  • Other international countries

Shipping Costs

  • Shipping costs are calculated at checkout based on your location and the selected shipping method.
  • Free shipping may be available for orders.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. Use this number to:

  • Track your package on the carrier’s website.
  • Estimate your delivery date.
  • Contact the carrier if there are any issues with delivery.

International Shipping

  • International orders may be subject to customs fees, taxes, or import duties, which are the responsibility of the customer.
  • Delivery times for international orders may vary based on local customs processing.

Delays and Issues

While we do our best to ensure timely delivery, unforeseen delays can occur. If your order is significantly delayed or lost in transit, please contact us at bookielamp@gmail.com , and we will assist you.

 

 

LuminoRead Pro Return Policy:

At LuminoRead Pro, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your LuminoRead Pro Night Reader Light, we offer a hassle-free return policy.

30-Day Money-Back Guarantee

If your LuminoRead Pro arrives damaged or defective, you may return it within 30 days of delivery for a full refund or replacement.

Eligibility for Returns

To be eligible for a return:

  1. The product must be returned within 30 days of the delivery date.
  2. The product must be in its original packaging, including all accessories and documentation.
  3. Proof of purchase (order number or receipt) is required.

How to Initiate a Return

  1. Contact Us:
    Reach out to our customer support team at bookielamp@gmail.com within 30 days of delivery. Provide your order number and a description of the issue (e.g., damaged product).
  2. Return Authorization:
    Our team will provide you with a Return Authorization Number (RMA) and instructions on how to return the product.
  3. Ship the Product:
    Pack the LuminoRead Pro securely in its original packaging and ship it to the address provided. Please include the RMA number on the package.

Refund or Replacement

Once we receive and inspect the returned product, we will:

  • Issue a full refund to your original payment method, or
  • Send a replacement unit if requested.

Refunds will be processed within 5-7 business days after we receive the returned item.

Contact Us

If you have any questions about our return policy or need assistance, please contact us at:

  • Email: bookielamp@gmail.com

We’re here to ensure your LuminoRead Pro experience is seamless and satisfying!